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Refund Policy

Effective Date: July 16, 2025

At Clean Buzz, we are committed to delivering high-quality commercial and office cleaning services with professionalism and care. Your satisfaction is important to us. Please review our refund policy below to understand how we handle service concerns and refund requests.

1. Service Satisfaction Guarantee

We strive to ensure every cleaning meets our high standards. If you are not satisfied with the service provided:

  • Please notify us within 24 hours of the service.

  • We will schedule a follow-up visit at no additional cost to correct the issue or at the next cleaning session.

  • Corrections must be within the scope of the original service requested.

2. Refund Eligibility

Refunds may be issued at our discretion in the following cases:

  • Services were not completed as agreed, and we are unable to resolve the issue through a follow-up visit.

  • A duplicate payment was made in error.

  • A cancellation was made by our cancellation policy (see below).

Note: Refunds are not issued for dissatisfaction resulting from unrealistic expectations that fall outside of the agreed-upon service terms.

3. Cancellations & Rescheduling

  • We require at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made with proper notice may be eligible for a full refund or credit toward future service.

  • Same-day cancellations may incur a cancellation fee of up to 50% of the service cost.

  • Missed appointments without notice are non-refundable.

4. How to Request a Refund

To request a refund or raise a concern, please get in touch with us at:

📧 Email: cleanbuzzto@gmail.com or contact via the previous contact method
Include your name, service date, and a brief description of the issue so we can resolve it promptly.

5. Processing Time

If approved, refunds will be processed to your original method of payment within 5–10 business days.

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page with the updated effective date.

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